HDS Currently achieves between 2500 & 2800 Home Deliveries per week to all UK Postcodes for companies such as B&Q, Homebase, Screwfix, Jeld Wen, ATT Fabrications and other major Home Improvement Companies
Key Performance Indicator
We are constantly striving for excellence on your behalf and we are happy to announce that during the last 6 months the company has achieved a KPI of over 97.5% Success rate on home delivery, We of course intend to better that.
All Vehicles have a 2 man crew, which we feel is important and the customer is informed of the delivery status regularly as it updates This aids the customer in planning their day and facilitates a smooth delivery on behalf of your organisation.
Customer is Number 1At HDS we pride ourselves in having a highly trained and motivated team of staff to deal with all aspects of dealing with Client and Customer requirements.
A Dedicated team responsible for the pre - booking delivery of your products to Customers Homes via contact through either Telephone, Letter, Fax, E mail or even Text message.
Our Customer Care Centre has up to date technology and our own bespoke computer system that even allows you, via a web portal, to see live reports such as delivery schedules, stock levels, proof of delivery or even book orders straight on the system leaving your own staff time to concentrate on important aspects within your own Company.
Co- ordination of last minute requirements of customers needs to our drivers to ensure delivery is made to the highest standards possible.
We are a Customer focused Home Delivery Solutions company committed to meet your every needs. A fully integrated system of warehouse and distribution including top Customer Care at a very competitive and realistic price.
Storage and Distribution CentreOur storage and distribution centre is a fully serviced building with a fully integrated stock management procedure in place, Strategically situated in the centre of the UK to optimise on both inward and outward traffic and goods.
Some key points are ;
- Fully trained and enthusiastic team of stock control operatives. Fully trained to handle and store your products to the highest standards.
- Modern equipment and machinery.
- 70,000 + sq ft fully secure storage facility with 24 hour security monitoring.
- 100 % audit of all incoming goods based on manifest, for content and condition / damage, missing items etc, helping you keep in line with the quality of your goods that come direct from your suppliers.
- 100 % audit of all our outbound Home Delivery Service vehicles to minimise door step failures due to damage, missing items etc, therefore maximizing the ' First time in full ' performance levels for all.
- Pick and pack facility available.